Privacy Policy

Who we are

This policy describes how Sano State Health Clinic (“we,” “us”) collects, uses, and shares personal information when you use our website at www.sanostatetms.com or contact us. We operate in Alberta, Canada. For questions: Blake@SanoState.com, 403-619-7390.

What we collect (website)

• Contact and scheduling: If you book or message us (including through our scheduling provider), we receive the information you submit—such as name, email, phone number, and appointment details.
• Technical data: Your browser may send standard server logs (e.g. IP address, approximate location, device/browser type, pages viewed, time). We use this for security, analytics, and improving the site.
• Cookies & similar technologies: We and our partners may use cookies, pixels, or local storage for essential site function, analytics, and—if you consent—advertising measurement (e.g. Google Ads).

How we use information

• To respond to inquiries and manage appointments.
• To operate, secure, and improve our website.
• With your consent, to measure traffic and marketing effectiveness (e.g. Google Analytics, Google Ads conversion measurement).
• To meet legal, regulatory, or professional obligations.

Third-party services

We use vendors that process data on our behalf. Examples may include:

• Calendly (scheduling). See Calendly’s privacy policy for how they handle data you submit in the booking flow.
• Google (e.g. Google Tag Manager, Google Analytics, Google Ads). These tools may set cookies and process usage data as described in Google’s policies.
• Website hosting (your hosting provider’s logs and security tools).

We do not sell your personal information. We may share information with service providers strictly to operate the clinic and website, or when required by law.

Cookies & advertising choices

Non-essential cookies (analytics/ads) are used only if you accept via our banner. You can change your browser settings to block cookies; some features may not work. For Google ads personalization, see Google Ads Settings.

Health information

Clinical records and psychological services are governed by professional and health-privacy rules separate from this general website notice. If you become a client, we will provide applicable privacy information for care and records.

Retention

We keep information only as long as needed for the purposes above, unless a longer period is required by law or professional standards.

Your rights

Depending on applicable law (including Canadian privacy law), you may have rights to access, correct, or withdraw consent where processing is consent-based. Contact us using the details above. We may need to verify your identity before responding.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.